Go to homepage
Products
Where to buy
Show all Products
types
table lamps
floor lamps
wall lamps
ceiling lamps
pendants
spare parts
desk lamps
model
Atlas
Beads
Bolt
Mr. Tubes
Ella
Orbit
Go to homepage
My account
Login
or sign up
Overview Your profile Addresses Payment methods Orders Promotional material (Dropbox)
0
Show all categories returns Back
  • Show returns
  • Products
  • Where to buy
service

returns

Returns


It may happen that you want to return an order. No problem! Whatever the reason, you have the right to cancel or return your order for up to 14 days after receipt without stating any reason.

Return product

1. Fill in the return form and mail it to our customer service.
2. Also state the order number and your details.
3. Use the original Tonone box to pack the lamp securely.

Send return

You can send the return to us via a DHL service point or another postal location. Make sure that the correct return address is on the package.
Tonone
Veemarktkade 8 - 6117
5222 AE ’s-Hertogenbosch
As soon as we have received your return shipment in good order, we will send you an email.

Return conditions

After cancellation you have 14 days to return your product. You will then be credited with the full order amount including shipping costs. The cost of returning the order, from you to Tonone, are at your own expense. These costs are approximately € 7.95 per package. (Consult the carrier's website for exact rates)
If you want to make use of your right of withdrawal, the product will have to be returned to Tonone with all accessories supplied and in its original condition and packaging. To exercise this right, you can contact us at info@tonone.com.
We will then refund the order amount due within 14 days after registering your return, if the product has already been returned in good order.
If the returned product is damaged or the packaging is more damaged than is necessary to test the product, we can pass on this depreciation of the product to you. So treat the product with care and make sure that it is properly packaged for return.

Exchanging the product?

Do you want to exchange your product? That is no problem at all. You can contact info@tonone.com for this. You do, however, bear the costs for returning the product yourself.

Contact

T: +31(0)85 782 13 33
E: info@tonone.com

Follow us
Facebook icon Pinterest icon Instagram icon
service
  • orders
  • payment
  • shipping & delivery
  • returns
  • warranty
  • customer service
  • general conditions
business & press
  • press area
  • projects
  • become a dealer
  • catalog
  • hometour
tonone
  • storelocator
  • careers
  • about Tonone
  • Gallery Striking Orange
  • Copyright 2020 Tonone. All rights reserved.
  • General Conditions
This website uses cookies to ensure the best experience possible. More information...