What are the dimensions and weight including packaging of the Atlas lamp?
The dimensions of the packaging are 55 x 55 x 53 cm. The weight including packaging of the Atlas D350 is 5 kg. The weight including packaging of the Atlas D450 is 8 kg.
Is the Atlas lamp a sustainable choice?
YES! All parts are recyclable. Furthermore, we start assembling a product after receiving the order so we don’t need a warehouse. Finally, we possess all parts to repair or restore your lamp so you don’t need to worry about saying farewell to your lamp when there’s something wrong.
Usage
Is the Atlas lamp dimmable?
The Atlas lamp can be installed onto an external dimmer in order to adjust the light intensity.
Can I operate my Atlas with for example a DALI-system?
The Atlas lamp is suitable for these systems as long as you use a required driver and lightbulb.
How do I clean the Atlas lamp?
Our advice is to clean the lamp with a damp cloth. Don’t use chemical detergents.
Service
There are air bubbles in the glass shade of my Atlas lamp. Is this normal?
This is possible. The glass shade is hand blown. This is a true craft that cannot be compared to machine-made products. Every lampshade is unique!
The glass shade of my Atlas is damaged. Can I order this separately?
It’s possible to order a new glass lampshade for your Atlas. We kindly ask you to contact the vendor or send an e-mail to info@tonone.com.
I have a problem with my Atlas lamp. What can I do?
We’re sorry to hear this. Many answers can be found in the manual and on this page. Have you not found a solution for your problem? Please contact the vendor or send an e-mail to info@tonone.com.
I’ve lost some parts of my Atlas lamp. Can I order these separately?
Don’t worry! We possess all parts for your lamp. Please contact the vendor or send an e-mail to info@tonone.com.
Contact
If you have questions about a different subject you can reach our customer service department on business days between 08:30 and 17:00 (AMS) by phone: +31 85 782 13 33 or send an e-mail to info@tonone.com.
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