Mr. Tubes LED
What are the dimensions and weight including packaging of the Mr. Tubes lamps?
Click here to download all dimensions and weights of the different Mr. Tubes models.
Is the Mr. Tubes lamp a sustainable choice?
YES! The LED reached at least 50.000 burning hours. You are guaranteed to enjoy your lamp. In addition, we have all the parts to repair your lamp so you don’t have to worry about saying farewell to your lamp if something is wrong with it.
The Mr. Tubes lamp comes with a driver. What does a driver do?
An LED driver, also known as a transformer, ensures that the main voltage is converted into a low voltage. This guarantees the correct voltage for the LED lamp.
Installation & Assemby
I can’t fit my Mr. Tubes lamp directly on the wall. How do I fix this?
When you can’t fit the wiring in the wall behind the wall plate of the lamp you need our wall ring. This ring fits perfectly behind the wall plate.
Is the Mr. Tubes lamp dimmable?
Yes, all models are dimmable with an external (HEP LED) dimmer. Click below to download a list with approved dimmers. If you have any doubts it’s also possible to order a dimmer from Tonone. Please contact the vendor or send an e-mail to email@example.com.
Can I operate my Mr. Tubes lamp with for example a DALI-system?
The driver that’s provided with the Mr. Tubes lamp is not suitable for these systems. Therefore you’ll need a different driver. You can choose to order this from Tonone. Please contact the vendor or send an e-mail to firstname.lastname@example.org.
How can I clean the Mr. Tubes lamp?
Our advice is to clean the lamp with a damp cloth. Don’t use chemical detergents.
Can I replace the LED of the Mr.Tubes lamp?
The LED is integrated inside the light fixture. You can’t replace this yourself. Please contact the vendor or send an e-mail to email@example.com.
My Mr. Tubes lamp is blinking. How do I fix this?
We’re sorry to hear this. It’s possible that (for example by other devices) too much power is required from the electrical group. Turn off the other devices and see if the lamp stops blinking. Another possibility is that there’s a failure in the power grid. We recommend having these checks carried out by an electrician.
It might also be possible that the dimmer you’re using is not suitable for the Mr. Tubes lamp.
My Mr. Tubes lamp is shutting off on its own. What can I do?
The Mr. Tubes lamp has a thermal protection inside. This prevents the lamp from overheating by switching itself off in time. Once the lamp has cooled down, you can switch it on again. Avoid overheating of the lamp by using an approved dimmer. Click here to download a list of approved dimmers.